FAQs


How do your shirts run?

All standard t-shirts are printed on high quality, cotton/ poly cotton blend tees. Our shirts have are trendy with a slim fit, and run true to fit based on the sizing charts provided for each style. Most shirts are a women's fit unless indicated otherwise. If you are conflicted on size, we suggest women should order one size UP from their regular size, or select unisex (men's) and choose your usual size. Please see the sizing charts for details.  

Shipping 
Shipping is calculated based on the weight and distance from our facility. Under normal conditions, you can expect a shipping notification within 5-7 business days of placing your order. Note that most orders are estimated to arrive within 5-7 business days after you've received a shipping notice.

Disclaimer: We are not responsible for any delays our shipping partners are currently experiencing regionally or nationwide.

International orders usually take 3+ weeks to arrive depending on the destination and customs/VAT processing. You will receive a notification email or text once your order ships. Please note, the tracking for international orders will not update once the package leaves the U.S., but the order is still on its way.

What is your return/exchange and cancellation policy?

Cancellations
can be granted within 24 hours of placing your order by emailing us directly at info@shopkreativegenius.com

Exchanges must be initiated within 14 DAYS of the original order's arrival date. Please email info@shopkreativegenius@gmail.com with the your order number, the item you wish to exchange, and the new size you are requesting. You will be responsible for the shipping costs of the items ($7.00). We do not issue refunds on orders that have completed payment and shipped. 

Errors 
If we have made an error with your order, please email info@shopkreativegenius.com and we will work with you to fix it! 

Discount Codes

Can I apply a discount code after I place an order?

Unfortunately, once your order is placed, you will not be able to make any alternations to your order. Also, we do not combine or enter multiple discounts codes at the time of purchase. Please enter all discount codes in the correct section of the website; placing a code in the notes section of the purchase page is insufficient to apply the discount to your order.